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A customer’s satisfaction is greatly dependent on the quality of the call.
 At USA 800, we have a Quality Assurance (QA) staff that continually monitors and coaches call center agents on their performance. Were they courteous? Did they use active listening skills? Did they close the call properly? Agents are given a quality assurance score based on a host of criteria and given feedback and guidance to improve.
What’s more, we customize our QA process to meet your specific needs. After all, it’s your customers and we answer to them. |
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"Few decisions are bigger than outsourcing customer communications. Customers are the lifeblood of any business. At USA 800, we have proven experience to be the partner you can trust..."
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"USA 800 managed our critical fourth quarter seasonal surge with flawless execution. Not only did they lower our call center costs, but they increased our average..."
-VP of Marketing
Large Seasonal Gift Catalg
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Visit our Resource Library to find out about our partnerships at USA 800 and how we help companies like yours...
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